General Terms and Conditions for Group Courses
organised and/or sold by Hispánica s.r.o., which, in accordance with Section 1751 et seq. of Czech Act No. 89/2012 Coll., the Civil Code, as amended (the “Civil Code”), determines part of the contract concluded with third parties (the “student”) by reference to these terms and conditions.
1. Basic provisions
The Spanish centre operated by Hispánica s.r.o., company ID 03128962, registered office at Křenová 493/73, Brno-Slatina, 602 00 Brno, Czech Republic, registered in the Commercial Register kept by the Regional Court in Brno, section C, entry 83708 (the “school”), provides language education services and leisure activities in a foreign language. These general terms and conditions govern the relationship between the school and a student on a group course open to the public; the student is the specific individual enrolled on the relevant in-person or online course (the “student”). The reference to these terms and conditions determines part of the content of the contract between the school and the student.
2. The contractual relationship
The contractual relationship between the student and the school arises when a binding enrolment form (order) for a language course is completed on the school's official website (hispanica.cz) or when the student enrols by email sent to an address in the @hispanica.cz domain, and once the school confirms the enrolment (acceptance). If for any reason the student is unable to submit a binding enrolment online, they may enrol by telephone, which likewise creates the contractual relationship. By submitting the enrolment the student confirms that the details given are true and that they are provided voluntarily (20. Protection of personal data).
3. Subject of performance
The subject of performance is the language teaching or leisure activity in a foreign language specified in the enrolment (the “lessons”), comprising the number of teaching units and taking place on the days and at the times set out for each course. Lessons take place in groups of no more than 6 students unless stated otherwise for the course concerned. The subject of performance also includes the supply of coursebooks, but only if the student ordered and paid for them on enrolment or during the course. The price of coursebooks is therefore not part of the course fee and is paid separately.
Lessons take place on all calendar days, expressly including public holidays, days of rest and school holidays, unless the school or the teacher gives notice otherwise. The school may decide to change dates and the form of teaching having regard to the interests of the majority of students on the course and by agreement with the course teacher. The student is always informed of changes using the contact details provided; before each lesson the student should check whether any notice about the upcoming lesson has been sent.
The price and the subject of performance do not include items not expressly listed in the course information (toiletries, stationery and the like).
4. Enrolment and payment
Once a binding enrolment has been completed in one of the ways described above, a place on the course is reserved for the student on a binding basis and the student may be asked to demonstrate the required starting level under point 5. Demonstrating your level. The student must pay 100 % of the price of the subject of performance (the “course fee”) within 7 calendar days of enrolment, and no later than 2 days before the course begins. The first day is the day the enrolment is submitted. If the fee is not paid within that period, the school is entitled to cancel the enrolment and release the place to other applicants. Cancellation under the preceding sentence terminates the contractual relationship between the student and the school. The student may also ask to cancel their enrolment under point 10. Cancellation terms. Once the payment details have been received, the course fee should be paid by transfer to the school's bank account, or by depositing cash into the same account (Fio banka). Payment details are emailed to the student once the enrolment has been processed. The date of payment is the day the amount is credited to the school's account, not the day the student instructs the transfer. The fee may also be paid with a gift voucher (6. Gift vouchers). If the value of the voucher and the course fee differ, the student pays the difference. The student may pay all or part of the fee through one of the supported employee benefit schemes: Benefit Plus, Edenred, Pluxee and Benefity.
5. Demonstrating your level
To enrol on a course whose starting level is other than complete beginner, the student may be asked to demonstrate the required knowledge and skills in one of the following ways: by producing a language certificate issued by a recognised authority (a university or the Instituto Cervantes), or by taking an oral placement interview arranged by the school, the cost of which is already included in the course fee. If the student's actual level does not match the starting level of the chosen course, the school will recommend a solution (for example a change of course or an individual preparatory course). Students continuing on to the follow-up course who attended at least 80 % of the teaching units are not required to demonstrate their level.
6. Gift vouchers
On request the school issues gift vouchers, which can be used for both group courses and one-to-one tuition. They take the form of a PDF file that can be printed and are valid until the date shown on the voucher. A voucher must be redeemed before it expires, otherwise it lapses without compensation.
7. Joining a course already under way
If a student joins a course more than 4 weeks after it has started, they are entitled to a discount on the fee. The size of the discount is determined by the school. Point 5. Demonstrating your level also applies when joining a course already under way.
8. Absence from the course
If a student is unable to attend the course for any reason, they are not entitled to a refund of the fee or to replacement lessons. The student may, however, ask to make up missed lessons on a one-to-one basis under the current terms for one-to-one tuition (for an additional charge).
9. Consultations
For the course they have paid for, the student may use consultations in person, on Google Meet, by telephone or in a similar form, for 15 minutes per week, if they have questions about the material covered. Consultations do not replace missed lessons. A consultation can be arranged in writing at info@hispanica.cz.
10. Cancellation terms
The student acknowledges that the school provides courses on set dates that have to be booked in advance. The student may withdraw from the contract only in writing (for example by email to info@hispanica.cz), stating the reason. If the student withdraws from the contract, the following cancellation charges apply:
- cancellation 3 days before the start and at any time after the start of the teaching period: 100 % of the course fee.
11. Changing course
Where capacity allows, the school will let the student transfer to a course that better matches their knowledge and skills in terms of level, focus and composition. A change of course may be made at the student's request, or on the teacher's recommendation with the student's consent. A change at the student's request is possible only once per term; each further change is subject to an administrative charge of CZK 500. When transferring to a course with a higher fee, the student must pay the proportionate difference for the remaining teaching units. When transferring to a course with a lower fee, the student is not entitled to a refund of the difference. A group course fee already paid cannot be transferred to one-to-one tuition less than 10 days before the term begins.
12. Changes made by the school
The school reserves the right to change the course teacher temporarily or permanently for organisational or other reasons. The school also reserves the right to cancel a course for serious reasons, both before it starts and while it is running. In that case the student is entitled to a refund of the fee for the teaching units that will not take place. The school further reserves the right to suspend a course temporarily because of force majeure such as a power cut, an earthquake, a partial or general strike, a pandemic and suddenly imposed public health measures, civil war, warfare and combat operations, bombing, alien invasion, revolution, collapse of the state, police action, armed robbery and other events unforeseeable at the time the course was offered. In such a case the student is not entitled to a refund of the fee. The course teacher may cancel a lesson on a given day without compensation if no student arrives, without having given proper notice, within 15 minutes of the start of the lesson. The school reserves the right to change the course type temporarily or permanently from in-person to online in duly justified cases and/or having regard to the interests of the majority of the participants.
13. Certificate of course completion
After the course ends the student is entitled to a certificate of completion, provided that they attended at least 80 % of the course and the teacher confirms that their approach was not markedly passive and that their knowledge deepened to the extent planned. Assessing this is a matter for the teacher concerned. Certificates are not issued automatically: a student who would like one should request it in writing and the school will provide it in the agreed format.
14. Supplementary teaching materials
The student acknowledges that the supplementary study materials provided by the school are protected by intellectual property rights. The student expressly undertakes to refrain from any conduct that would infringe those rights without the prior consent of the rights holder, in particular from making physical or digital copies of the materials.
15. Withdrawal from the contract
The school reserves the right to withdraw from the contract (that is, to cancel the course) if the minimum number of participants is not reached. The school may also withdraw where, for whatever reason, the teacher is unable to teach the course and no replacement teacher can be found. The school is likewise entitled to withdraw from the contract with a student who disrupts the course, endangers the property or health of the other students or the health or property of the teacher, or otherwise behaves inappropriately. In such a case the student is not entitled to a refund of the fee paid.
16. Refusal of admission to lessons
The school reserves the right, in exceptional cases, to refuse admission to a lesson to a student who:
a) is under the influence of addictive or psychotropic substances (alcohol, drugs, ayahuasca and the like)
b) smells, or whose clothing or personal belongings are a source of odour, or who suffers from flatulence or bloating
c) behaves in a way unsuited to group lessons, in particular aggressively
d) makes disruptive noises that interfere with the lesson (for example grunting, snoring, smacking their lips, belching, breaking wind and the like)
17. Money-back guarantee if you are not satisfied
If a student is not satisfied with a particular lesson they attended, they may ask for a refund for that lesson by stating their dissatisfaction and the specific reasons in writing within 5 days of the lesson. The school reserves the right to review such a request and, where there are well-founded doubts, not to grant it.
The money-back guarantee applies only to courses paid for in money.
On courses for complete beginners the school undertakes to refund the fee in full if the student is not satisfied after the first lesson, provided they attended it. This applies only to courses paid for in money.
18. Out-of-court resolution of consumer disputes
The body competent for the out-of-court resolution of consumer disputes arising from the contract between the student and the school is the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 567/15, 120 00 Prague 2, company ID 000 20 869, website: coi.cz. Consumers resident in another EU member state can also get free advice on a cross-border dispute from the European Consumer Centres Network (eccnet.eu).
19. Changes to the terms and conditions
Any changes to these terms are made unilaterally by publication by the school, but without affecting courses currently running; that is, a new version of the terms always applies from the courses of the following term.
20. Protection of personal data
The school processes the student's personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR). As the data controller, the school stores and processes the following personal data about the student: first name, surname, date of birth, address, telephone number, email address and bank account number. The legal basis for the processing is Art. 6(1)(b) of Regulation (EU) 2016/679, as the processing is necessary for the performance of the contract – in particular in order to keep records of the student in the course of providing language teaching, to communicate with the student, to issue tax documents for the services under this contract and to send results, notices and other communications relating to the lessons. Personal data is not passed to third parties, except where it may be provided to an external accountant and/or legal representative, both of whom are bound by confidentiality. Data may also be provided to public authorities in accordance with the law.
Personal data is kept for the duration of the course and for a further ten (10) years after it ends, unless legislation requires certain data to be kept for longer (for example statutory archiving obligations). After that period all personal data is anonymised or otherwise destroyed.
The student has the right to request access to their personal data, its correction or erasure, or restriction of processing, to object to processing, to data portability and to lodge a complaint with the Czech Office for Personal Data Protection (Úřad pro ochranu osobních údajů). The student acknowledges, however, that if the personal data is not provided, the contract cannot be concluded or performed.
Responsible person: Kamil Gregůrek (gregurek@hispanica.cz)
These terms and conditions are valid from 15 March 2026.
