Dispute resolution

As a company, we will always try to settle any disagreement fairly, reasonably and in a straightforward, human way. If every attempt at agreement fails, you have the right as a consumer to contact the supervisory authority and settle the dispute out of court.

If a consumer dispute arises between us and a consumer under a purchase contract or a contract for the provision of services and cannot be resolved by agreement, the consumer may submit a request for out-of-court resolution to the designated body, which is:

Czech Trade Inspection Authority (Česká obchodní inspekce)
Central Inspectorate – ADR Department
Štěpánská 15
120 00 Prague 2, Czech Republic
Email: adr@coi.cz
Web: adr.coi.cz

If you live in another EU country, the European Consumer Centres Network (eccnet.eu) can advise you free of charge on a cross-border dispute.